Frequently Asked Questions of CabinetDoors.Com.
All of our Custom Cabinet Doors come Unfinished and ready for your paint or stain.
Q. Do you accept returns and what are your return policies?
A. Every door we make is made-to-order for one unique customer. There are no Standard Size of cabinet doors, so every door we manufacture is custom made to the exact size the customer orders.
For this reason, we are only able to accept returns in case of our error or documented shipping damage. Return to TOP
Q. Why does your website require me to register?
A. You can explore the website and even get prices for your order without registering. Registration is needed for shipping and communication. We need your shipping address to get shipping costs and for Fedex or UPS to deliver your order. We will also ask for your email address so we can notify you when your order ships and give you the tracking number. None of the information you give us for registration will be shared with anyone other than Fedex or UPS. Return to TOP
Q. Could you explain the terminology and the construction of cabinet doors?
A. Certainly. Like every industry, cabinet doors has evolved a "Lingo" all it's own. The main differences are in the way the four parts that make-up the door's frame are joined together. With traditional Cope & Stick construction, the "Stiles" (which are the two vertical side pieces), and the "Rails", (the top and bottom pieces) are joined together in a modified Butt Joint. That is, the Rails are cut as rectangles with the ends at 90-degree angles to the sides. The rails are then "Coped" so the Rail-ends have the opposite (or inverse) detail to the detail on the Stiles. Then when the Cope & Stick frame is pressed together the joint between the Stile and Rail is a fine vertical line. Mitered doors are a little different. The Stiles and the Rails have their ends cut at 45-degree angles, with a hidden tongue & groove joint machined into the 45-degree cuts. Then, when the frame parts are pressed together, the hidden joint forces the Stiles & Rails into perfect alignment as well as providing superior strength to the frame. Within the Cope & Stick and Mitered categories, cabinet doors are further divided into Raised Panel, Inset Panel, or Glass Ready. Raised Panel doors have a solid panel made of edge-glued 3/4-inch wood. The perimeter of the Raised Panel is machined with a pattern that fits into a 1/4-inch groove in the Stiles & Rails. We offer 32 different Panel Cuts. Inset panel (or Flat Panel) doors use 1/4" plywood for the panels, and Glass Frames are assembled without panels. Traditional Cope & Stick doors can have various arch designs in the Rails and Panels, but Mitered doors cannot have arches. Because Mitered doors are not Coped, Mitered doors can have a large variation in frame design, where Cope & Stick doors have more limited frame design options. For instance, we offer eight Cope & Stick Stile Cuts and forty-two Mitered Stile Cuts. Outside edges are another option. The outside edge is a design machined around the outside of the door. Some edges are a "finger pull" design which allow the door to be opened without a knob. Some can even by very decorative and detailed. We offer over 30 outside edges. Return to TOP
Q. What type of hinges do you recommend?
A. We offer top-quality, American made, self closing Blum Inserta Clip-Top, 120 degree, All-metal, nickel plated Hinges. These are Blum hinges, and not usually carried by the Big-Box Stores because they simply can't get the same profit margin as with cheaper imports. These Hinges are top quality, self closing, American made, Blum Inserta Clip-Top, 120 degree, All-metal, nickel plated Hinges. The Blum part number is 71T5590B. The hinges do not require screws and are simply placed in the hinge pockets bored into the doors, and they lock into place when the locking clip is closed. These hinges are now used by most high-end cabinet makers across the country. The Face-frame adapter plate is Blum part number 175L6030.21, zinc die-cast, nickel plated, and does require two #7 x 3/4" wood screws (not supplied). The Adapter plate is for Face-frame cabinets with 1/2" overlay. If you order Hinge Boring, your doors will have 35mm holes bored 3 1/2 inches from the bottom and top of the door. Doors under 14 inches will have the pockets bored 1 1/2 inches from the top and bottom of the door. If you wish, doors over 48" tall may have three hinge cups bored, with the third hinge in the door center point (3 hinges are recommended for doors over 48" in height). The Blum Inserta Hinges are priced at $3.50 each ($7.00 per pair) with the boring priced at $3.00 per cup ($6.00 per door). Return to TOP
Q. How do I order the Hinge Boring and the Hinges?
A. The "Order Page" for each door has Drop-Down Menus for "Drill for Blum Hinges" and "Purchase Blum Hinges". Simply open the Drop-Down Menu and select the "YES". The Pocket Drilling or Hinge Purchase, or both will be added to the door cost. If you select Purchase Hinges the hinges will be included in your shipment. Return to TOP
Q. Do you sell to the home-owners or only to businesses?
A. We now offer our products to home owners through this internet site. For our first 30 years in business we only manufactured cabinet doors for high-end cabinet shops, custom home builders, and furniture manufacturers. With this website we are now offering our product direct to the public. Not only will you receive the same top-quality high-end custom cabinet shops and home builders demand, but you can buy these doors factory-direct and save the normal middleman markup. Return to TOP
Q. Do you make picture frames?
A. Although our Glass Frames are actually Cabinet Doors--without panels--they make excellent frames for pictures, posters, and paintings. In fact, they are much lower priced than picture frames and any of our Stile Cuts can be used. Glass Frames can be ordered with frame widths anywhere from 1 3/4-inches up to 3-inches, and in any wood. Frames can be from as small as 4 x 6 inches up to several feet on a side. Return to TOP
Q. Can I order a different edges than the edges shown on the "pictured doors"?
A. We have shown the most popular edge on each door, but many other outside edges are available. Send us an email at cabinetdoor.com requesting a list of our available edges and we will send you a PDF file showing all of our edges. Return to TOP
Q. Do you ship to the country, or just large cities?
A. We ship to all 50 states and all areas within each State. We use Fedex or UPS Ground for most orders and ship palletized large orders by Common Carrier. Return to TOP
Q. Could you tell me more about the quality of the woods you use?
A. The majority of our cabinet doors are shipped to high-end builders and custom cabinet shops. These customers demand superior quality and that includes the highest quality woods available as well as exacting machining and superior finish sanding. We use the same top-quality woods, and the same quality-control in your doors that we supply to the builders of million dollar homes. We buy only the best quality materials from the part of the country that produces the best quality and color in each wood type we stock. No wood products manufacturer can offer a higher quality wood than we offer, because there are no higher quality woods available. We buy the highest quality woods and if any lumber mills ever offer any higher quality, we buy it. Return to TOP
Q. How accurate can I get when ordering door sizes?
A. You can enter your sizes, width and height, to the nearest 1/16-inch. The website will allow you to enter the sizes as fractions (26 15/16) or decimal (26.9375). Our cutting and sizing is far more accurate than the old tape-measure method used a few years ago. Our cutting and sizing accuracy is measured in thousandths of an inch. Thickness is measured with dial-indicators with a tolerance of 5-thousandths of an inch. Door components are cut with computerized saws with accuracy of a few thousandths as well. All of our doors are within 30-thousandths of an inch of the requested size as they finish the production process. However, because wood expends or shrinks with changes in humidity, the doors won't hold that tolerance forever. The reason we guarantee door sizes to be within 1/16 inch is simply because all woods slightly change dimensions with changes in relative humidity. When humidity increases wood products will expand slightly and when humidity decreases slight shrinkage will occur. A 4 foot piece of Oak, Ash, Alder, Cherry, Maple, or Hickory can be expected to expand or shrink up to 1/16" with a relative humidity change of 50%. Return to TOP
Q. How do you sand your doors?
A. We use very large Timesavers Wide Belt Sanders to both rough sand, and finish sand our cabinet doors. We will finish sand to 180-grit and then remove any cross-grain scratches left by the Wide Belts in the rails. 180-grit is the sanding finish most custom cabinet shops prefer and allows the widest variety of stains and finishes without the need to either "rough up" the surface or additional finer sanding. If you intend to stain some harder woods like Maple or Hickory, you may find our finish sanding to be too fine for the stain. In this case you may need rough-up the surface with more course grit to take stain. The vast majority of the finishing options will find our finish sanding perfect and won't require any additional sanding at all. Return to TOP
Q. Are there any problems associated with doors built in one part of the country being shipped to another part of the country?
A. Yes, there can be some serious problems. The relationship of wood to humidity-changes is the root of the problem. Normally a wood cabinet door in your kitchen sees humidity changes all year long, but these humidity changes occur gradually so you don't see any damaging effects. When a cabinet door packaged and shipped however, these humidity changes aren't gradual; they are almost immediate and the result can be damage to the door. Humidity changes will result in moisture gain or loss from any cabinet door and that moisture change will be most rapid from the end grain...Like the end-grain on the panel cuts of raised panels and the ends of the stiles (the side pieces of the doors). If the doors are opened in a climate similar to where they were built and packaged, there will be no problems. But if the doors are opened in a climate far different from where they were packaged the problems can be severe and almost immediate. Shipping from a wet/humid climate into a dry climate will cause the end-grain of the raised panels and stiles to lose moisture at a rate faster than it can migrate from the center of the door. This can and does cause splitting in the raised panel and-cuts and the stile ends. Shipping from a dry climate into a wet climate simply causes the raised panel cuts and stile ends to absorb additional moisture which is not damaging to the doors. Our manufacturing facility is located in the dry climate of Arizona so we are able to ship into all 50 states year around without the danger of climate-difference failure. Return to TOP
Q. Are there any problems associated with painting cabinet doors?
A. The answer is yes and no. Painting a cabinet door won't cause any problems to the door but the paint itself may not age as well as you expect. Because some woods paint better than others we offer paint-grade doors in several wood types. We usually recommend Poplar or Alder for the frames and MDF (Medium Density Fiberboard) for the panels. Woods with an open grain, like Oak, don't paint well because the open grain tends to paint with an Orange-peel look. One point to consider with painted cabinet doors is that the wood will expand and contract slightly with changes in humidity. This is normal and will occur even after the door is painted. The problem is that when the door swells and shrinks the paint, once dry, doesn't. This will cause cracks in the paint at the wood joints. It doesn't mean the door has failed, it simply means that the paint has dried and is no longer as elastic as the wood in the door. So with painted cabinet doors expect to see cracks in the paint appear at all joints a few months to a few years after the paint dries. Return to TOP
Q. Some of my doors are over 30-inches wide. Will the width be a problem?
A. Custom Cabinet Makers limit the size of doors in their designs. These limits have evolved over time to insure that the cabinets and the doors will be reliable and trouble-free. The rule-of-thumb is that door heights of up-to 80 inches are seldom a reliability problem. Door widths, however should be kept to under 24-inches. The reason the width is an issue is because wood expands or shrinks in width with changes in humidity, far more than it changes in length. These humidity-caused width changes can actually cause the expanding panel to push the door frame apart. By keeping the panels below 22-inches (and our allowing for 1/4" of panel expansion room in the stiles) we remove the possibility of door failure due to increasing humidity. Return to TOP
Q. Is there a lower priced shipping choice available?
A. Sometimes by palletizing a large order, instead of packing over a dozen boxes, shipping cost can be reduced. The main reason for the freight saving is weight. We are limited by Fedex and UPS to keep weight lower per box so that the driver can lift the box. There is no weight limit for truck shipments. So instead of packing a dozen boxes, we build and pack one pallet. Large orders, over 25 doors can usually be packed on a pallet and shipped by truck. The larger the order the greater the saving. For large orders we always check Truck Shipping rates against Fedex and UPS, and if we can save you money on shipping we will refund the difference. Return to TOP
Q. Can I get Slab Drawer Fronts with a different edge than the one you show?
A. Yes you can. If you order Slab Drawer Fronts along with Cabinet Doors, we will machine the same edge on your Slab Drawer Fronts that is machined on your doors. But, if you are ordering only Slab Drawer Fronts and you want one of our other edges simply state in the "Additional Instructions" area of the order form that you want a different edge. We will be happy to email a PDF showing all of our edge choices. Just email us at firstname.lastname@example.org and request the PDF or our edge details. Return to TOP
Q. What type and grade of Oak do you use?
A. We use only the highest grade in all our wood selections. We do offer both White and Red Oak but there is a lot of confusion relating to these woods. The specie White Oak is different from the specie, Red Oak, and the color of White Oak is very different from the color of our Red Oak. White oak is usually gray in color, very dense, and is mainly used to make whisky barrels and truck flooring. White Oak is not usually desired in Cabinet Doors because it is a darker gray color, it's heavy, and it has a smell that most people don't feel is especially pleasant. Red Oak ranges in color from deep-red at the Southern end of the growing range through a light "wheat color" in the Northern end of the growing range. Our Red Oak comes from a subsection of the Northern range. We buy this from mills in the Upper Peninsula of Michigan and Northern Wisconsin. Red Oak from this region has tight growth rings due to the cold northern climate, and a very-light wheat color due to the local soil conditions. Our Red Oak is much lighter in color than White Oak and it is considered to be the best quality Red Oak in the world. It's the best and that's why we use it in all our Select Oak doors and drawer fronts. Return to TOP
Q. Some of my cabinet doors will be over 60-inches tall. At what height do you recommend a center rail?
A. On Mitered cabinet doors center rails are not used but on Cope & Stick (traditional) doors, a center rail is placed in all doors over 50-inches in height. Return to TOP
Q. Some internet sites quote up to 6 weeks for delivery. What is your delivery time?
A. Our manufacturing time varies from 7-to-10 business days, depending on the style of door you have chosen. Door styles with Applied Moulding or very large orders may require additional time.. Delivery time is determined by Fedex and UPS and is dependent upon distance, which varies between 1 and 5 days. So the total time from placing your order and delivery to your home will usually be between 8-and-15 working days. Painted or lacquered doors ship in 4-to-5 weeks.Return to TOP
Q. Do you have a minimum door size or a minimum door price?
A. Yes, each door has a minimum width and a minimum height. These minimums are listed on the door style page of each door we make. We also have a minimum price for doors and 5-piece drawer fronts. The price of each door style can be seen in the "Please Select Wood Specie" drop-down menu of each door order page, this price is per-square-foot, with a minimum price of between $9.90 and $14 each. Return to TOP
Q. Your website doesn't offer glued-up slab doors. Do you make them??
A. No we don't offer Glued-up Slab cabinet doors. Glued-up Slab doors are simply not a reliable design because they are very likely to warp with changes in relative humidity. Return to TOP
Q. What material do you use for Paint Grade cabinet doors?
A. The panels in doors and 5-piece drawer fronts will either be Poplar, Alder, or MDF (Medium Density Fiberboard). The frames will be either Poplar or Alder. Slab drawer fronts will be Poplar or Alder. The Poplar, Alder, and MDF take paint very well. Return to TOP
Q. Should I expect my cabinet doors to expand or shrink when the humidity changes?
A. Yes, all wood products will slightly change dimensions with changes in relative humidity. Cabinet doors are no exception to this humidity change rule. Here is a brief summary of why wood changes, and what you should expect from your doors.. Any wood product, with a moisture content of about 7% (normal for wood products inside a home) will be at equilibrium (not take-on or give-off moisture) when the relative humidity is 30%. The change in door dimensions occur when the relative humidity varies from the average 30%. If the humidity goes down the dimensional change to the door will be minimal and most likely will go unnoticed. If the humidity increases up to 40% or even 50%, the change will also be minimal. When you experience humidity levels over 70% changes in door dimensions will occur and the extent of the changes will depend upon the length of time the humidity stays at the high levels. A properly finished cabinet door will react slowly to higher humidity, but within a few weeks of high humidity the door will stabilize at the higher humidity and it's width expansion will be completed. The width of the fully humidity-expanded door (with slight differences between wood types) will be between 1/32-inch and 1/16-inch wider than the width at 30% relative humidity. Length expansion, because of wood grain structure, will not be noticeable. Return to TOP
Q. What payment options do you offer?
A. We accept Visa, MasterCard, and Discover on our website. Our Credit connection is encrypted for your safety, and to safeguard your privacy, your credit card information is not retained by CabinetDoor.Com. Return to TOP
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Your Youtube videos are outstanding. You made measuring and hanging my new doors a snap. Thank you. Jen A.
I ordered new cabinet doors for my upper cabinets in my kitchen. They needed to match the bottom doors. Thanks to your very knowledgeable staff, I got perfect doors--the grain matched, the trim matched, and the hardware is outstanding. I am delighted and would recommend this company without reservation. Thank you for an outstanding product. Madge S.
My order of cabinet doors was delivered today, and I could not be more pleased. They are BEAUTIFUL. Thank you so much for making a great product.Stacy K.
I'm a home re-modeling handyman and I just finished a kitchen remodel using your Shaker Doors. This was my first order from you and the sizes and overall quality are much better than my prior supplier. You helped my make my customer very happy.Mike B.
This was my 4th kitchen re-model with your cabinet doors and, just like before, the doors were perfect. The workmanship is top notch and the sanding was exceptional. My 5th kitchen job is scheduled for August and I'll be ordering from you again. You make a great door.Kent's Kitchens
We ordered replacement doors for our 60-year-old home and were very pleased with the product. The milling was of the highest quality. The joinery was very well done, and the wood selection was obviously done by a professional who cares what the finished product looks like. It is one thing to assemble a project with technical skill, and another thing entirely to accomplish the assembly with an eye toward bringing the best out of the wood being used. Both aspects were accomplished, and at a very high level! The dimensions were absolutely perfect. Each door was correctly dimensioned to within less than 1/16 of an inch. It was very pleasing to see this attention to detail, especially since I took the time to measure my cabinets twice, making sure I had done my part. I had never worked with white birch before, and when I saw the issues with staining the wood (soft grain with blotchy absorption of the stain) I was a bit worried. I had no problems at all because the wood was of a higher quality white birch that had been properly handled at the mill and sanded to a stain-ready finish. A good sanding sealer was applied, and then the stain. The results were EXCELLENT! All-in-all, we received a great product, great advice and excellent customer service from CabinetDoors.com. We would certainly recommend them to anyone looking for cabinet doors. Nice job, everyone! Michael R.
The doors arrived today and fit perfectly. Thank you very much. I will be ordering the remaining 18 doors and 6 drawer fronts in the next couple of months. Walter W.
I remodel kitchens for a living and I can only say...I wish I had found you sooner. These are the overall BEST cabinet Doors I have ever installed. Excellent quality and workmanship. Jake A.
Your cabinet doors are much higher quality than the doors that were installed by our home builder. There is really no comparison, you make a GREAT product. Al N.
The contractor remodeling our kitchen was so impressed with the doors we ordered from your website that he is going to use your doors for all his future jobs. Marcia N.
Your cabinet doors, and the finishing tips in your blog, made my kitchen remodel look GREAT. I recommend your doors to everyone. Kay H.
Hi, I have received my 1 door, and I feel like I received the same quality service and product as if it were 50 doors. I am very pleased with a beautiful door delivered as promised. Thanks, David H.
Although I haven't bought the cabinet doors for my kitchen remodeling project yet, I will be making my purchase from cabinetdoors.com. Your site, and especially your Blog, has more useful information than I've found anywhere else on the internet. The information you provide is exceptional and you have helped to give me the confidence to take-on this project. Nancie D.
We took your advice and ordered the smallest door in our kitchen to see your quality...which is absolutely great...Now we are ordering the rest of the kitchen and bath doors. Don & Barb B.
These cabinet doors are PERFECT! Super high quality and right-on size. Harry D.
So glad we remodeled our kitchen with your doors, instead of doors from the hardware chain. You saved us over 35%. The doors arrived in 12 days, (including 4 Fedex shipping days). The hardware chain quoted 28 days, and your quality is far better than their samples. Mark H.
These doors are EXCELLENT! In quality and workmanship and value. Very glad we found you. James L.
A friend put me onto your website and I can't thank her enough. You make an excellent product and I'm completely happy with everything about my purchase. Paula B.
I am very satisfied with these doors. The quality is GREAT!. Alex D.
Very nice cabinet doors, the color matching and the sizes are right-on. Paul L.
Your customer service is fantastic. Somehow you spotted an error I made on my order (I reversed width and height on one door) and called me to ask if the size was correct. Your attention to detail prevented me from ordering one of my doors wrong. Thank you so much. Bryan E.
Fedex or UPS Shipping time from our factory to you.
Our production time is 7-10 business days. Just add shipping to your state for your expected delivery date.
We only ship within the U.S.